How can I buy a domain name from your company?

Once the domain is ready for purchase and transfer you will receive an email containing further instructions. We will set up a "Buy Now" page on the domain and you will be able to purchase it by visiting the domain name itself. We use third party processors for handling payments, in other words we never receive your sensitive credit card information.

Please note that we also don't take any payments over the phone.

What methods of payment do you accept?

We normally use Stripe or PayPal to facilitate our transactions. We can also organize the transaction over DAN.com (a GoDaddy brand) free of charge. DAN.com is one of the largest domain selling platforms in the world and they also work as a domain escrow service, i.e. they make sure we won't get the money before you get the domain. Please do note however, that the minimum price accepted by DAN.com is $100 USD.
We can also organize the transaction over SEDO or Escrow.com, but due to their fees being substantially higher, we will have to add additional $30 USD for the transaction. If you wish to use DAN, Escrow.com or SEDO, please drop us an email at sales@chenjoseph.com and we'll organize the transaction with there.

How will my domain name be delivered to me?

As soon as you make the payment, our system will send you the domain's Transfer Instructions to your PayPal account email address, asking you to open an account with the domain's own registrar (in 99% of the cases it's NameBright.com) so we could "push" the domain to you

Bear in mind that for some domains the transfer is not possible in the first 60 days of the purchase period. This rule is not our policy (i.e. something we made up when we had nothing better to do), it's an ICANN regulation, and you can read all about it here:

https://www.icann.org/resources/pages/name-holder-faqs-2012-02-25-en

In any case, the domain will be under your full control, you will be able to set the nameservers, edit DNS records, and it will have your WHOIS info, in other words, it will be 100% yours, you just won't be able to transfer it to your registrar during that initial 60-days-lock period.
You will still be able to use your current hosting company, set its DNS servers, or do with the domain whatever you want, you just won't be able to transfer it out during that period.

I don't have access to my PayPal account email address (i.e. it was just some temporary email I've opened) What should I do?

If you can't access your PayPal email address inbox, please contact us at support@chenjoseph.com and after we confirm it's really you (don't worry we don't ask for your dental record and blood samples like many of the companies do ) we will resend you your Domain's Transfer Instructions to the proper email.
We are a small company with 15 employees only, and we generally already had some communication with our new clients before they purchased the domain, so don't worry you won't lose your domain just because any of our guys behaved like a bunch of support-bots .

Do you handle payments yourself?

We use PayPal and Stripe for all of our payment processing when you want to buy directly from our website. We never get to see your credit card or any other sensitive info. Stripe will only share the last four digits of your credit card in case we need to confirm the transaction. When we use an escrow service (i.e. DAN.com, SEDO or Escrow.com), we don't even get that

Is this a one time payment and are there any additional fees?

This is a one time payment and we will never bill you again for the same domain. Please note that we also give you one year of free registration ( unless stated otherwise in our emails) alongside with the domain. However, we do need to inform you that you will have to renew your domain after one year of registration expires, which usually costs around ~ $10 per year, depending from the registrar (for example, NameBright charges $9.66 USD for a .com domain yearly renewal)

Do I get a free full 1 year registration?

All domains we sell come with a free 1 year registration, unless explicitly stated otherwise to you in our correspondence.